Getting Diagnostics
Network administrators can get diagnostics information to facilitate debugging.
Network administrators who need to get diagnostics info from the device can dump the logs to the phone’s Secure Digital (SD) Card and then later collect them using Secure Copy Protocol (SCP) based on Secure Shell (SSH) protocol. Whenever an issue occurs, the administrator can dump the logs into the SD Card.
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To get diagnostics info: |
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1.
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Log in to the phone as an Admin user |
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2.
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Open the Debugging screen (Device Administration > Debugging). |
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3.
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Select the Diagnostic Data option. |
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5.
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Wait until the screen shown in the preceding figure disappears; the phone creates all necessary logs and copies them to the its SD Card / Logs folder. |
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6.
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Get the logs using SCP notation as follows: |
scp -r admin@host_IP:/sdcard/logs/ .
The following diagnostics files are then received from the phone:
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dumpstate-c470hd-1.18.117_58793-41-undated-dumpstate_log-3458.txt |
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dumpstate-c470hd-1.18.117_58793-41-undated.txt
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